Vitacost.com - Horrible First Experience With Company
Health Food and Supplements - Complaint
I was excited to learn about the company from hearing an ad on the radio. I wish now I had reviewed on the Internet what bad experiences others were having before making my very large order. I purchased about 30 items. Got an email a day or so after saying one item of the many was being shipped separately and I'd get an email when the rest of the items shipped. I got another email and was very excited to learn a day or so thereafter that the rest of the order allegedly had shipped. I received a box marked 2 of 2 which was poorly wrapped and prepared for shipping. Inside was a packing list indicating all remaining items were included in the shipment except the initial item sent previously (still not received by this time) and so I started counting the items sent to me to discover I was missing 18 items (not including the item allegedly previously shipped and the item listed as being on back-order).
I called customer service and held on a while and when I got someone live and told her the situation, she said to hold on so she could transfer me to customer service (curious as that is where I was supposed to be in the first place) and she then "transferred" my call to another period of waiting instead of a live customer support person. After waiting a while, I was directed to leave my phone number so they could call me back. Now I was getting really upset.
I logged on and clicked "chat" and got someone on the line. She wanted me to itemize the 18 items missing. I started doing so (it took a while) and she looked into it and after a while advised that the first box containing these items had never left the warehouse and she would have it reshipped. Now I am finding all these negative reviews online and am really sorry I didn't do more investigation prior to making my order. We'll see how it turns out ...