Hampton Inn - Unprofessional Manager

Hotel Stay - Complaint
Review by angeles_mend on 2012-03-29
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
ORMAND BEACH, FLORIDA -- My friend had bookd a 2 night stay at the Hampton Inn in Ormand Beach, FL. As soon as I got the number I called it because I had a few things in mind, without knowing I was speaking to the "Manager" itself, I asked about the ammenities of the room, she state"d, "this is not a Suites hotel" all because I asked if there was a mini refrigirator in the room. Then asked if there was anything else in the room besides the two beds she stated "just the handicapped bathroom and the two beds" by the way, I didn't ask for a handicapped room. I asked, is there any chairs or sofa's she stated no. Based on that infomation, I asked how soon can I cancel she said 6pm. I stated to please cancel one of the two nights instead she proceeded on stating "why don't you just cancel the whole reservation, and you are getting a privilidge rate." I was very upset by her comment, I asked her that she did tell me cancellation time however never stating for what day if day before or same day she said "what do I think". The discount she was talking about it was a $5.00 different from the advertised rate, is not like she was giving a free room a 50% discount on it. Not only that, when I cancelled the one night, she up the rate on the one night because I was getting a better deal with two nights. When I asked to speak with a manager, she said I am the Manager, I was so upset, I told her immediatelly to cancel the whole reservation. If you don't have the training in knowing how to treat your customers regardless if I am
Comments:3 Replies - Latest reply on 2012-03-29
Posted by T on 2012-03-29:
I can see the manager's point. The reservation was for a two-night stay. Hotels like those, so it is likely you could get a discount, and you did. It may seem like little ($5), but it is a discount nonetheless. You were evidently cancelling one of the two nights because your friend had failed to research the amenities prior to placing the reservation.

Think of an offer like "Buy 2, get $4 off". Then at the register, you decide you only want one, and ask if you can get $2 off that one item since you are only buying one.

This is likely why she suggested the entire reservation be rebooked for one night. It sounds like the sensible thing to do.
Posted by Anonymous on 2012-03-29:
trmn8r> Couldn't have said it better myself.
Posted by F. on 2012-03-29:
With the exception of the "What do you think?" comment, I don't see anything unprofessional or rude about what she said. Also I agree with what trmn8r mentioned. It's indeed likely that you only get the discount, small as it may be, if you book multiple nights.

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