Direct Buy Warranty - SCAM SCAM SCAM SCAM SCAM SCAM......CROOKS
PLATINUM WARRANTY $1900 - Complaint
EDISON, CALIFORNIA -- I purchased a Platinum warranty in February 2012. I thought. WOW! This is a great deal. I just had an issue with a transmission fluid leak so I took my car to BMW. They told me the transmission gasket seal and pan had to be replaced. He said it definitely should be covered and he never has had an extended warranty company not cover this. Well, to my dismay Direct Buy Warrant wouldn't cover it because of a service bulletin. I asked my service representative what a service bulletin is and he said all it is a bulletin put out that explains how to fix something if there's a problem, not that there's a recall because the part is defective. Totally different issue. My car is a 2003 BMW 7 series and my representative said there is a service bulletin on various parts of the car including parts in the transmission and engine. So I know if anything major went wrong with either those two the would not cover it because of the service bulletin. They are frauds and I would never ever recommend anyone do business with them. My representative told me to check into Fidelity because he's never had an issue with them. I did and even though they are more expensive I went ahead and purchased their warranty. Hopefully I will have a better experience. If not, I will post again. thanks for reading my rant. DBW are frauds and they are mean and short on the phone.