TORRANCE, COLORADO -- This is a follow up to a previous complaint concerning Toyota Financial Services. Having traded in a 2012 Tacoma for another, TFS still has my old payment on the account as a pending payment. When I added the new truck payment for automatic withdrawal, the old payment was still showing as pending. I called and spoke to about 7-8 different reps and tried to explain that my old account is still active, even though it was paid off 2 weeks ago. Two reps told me that my old account withdrawal will transfer the payment to my new account. This would be making 2 truck payments per month. Not one but 2 reps actually told me to open a new checking account at a different bank and to change my e-mail address.
I wrote 2 e-mails to TFS and was told that since I spoke to someone at TFS, they consider the matter closed. I called back again this morning and was told the old account is closed but "still linked to my new account". When I try to cancel the old account, it simply comes right back on the website as showing both payments are still pending. At this point I'm ready to trade my new truck in for a Ford or Nissan. I will never in my life buy another Toyota product.