US Airways Negligence
COLUMBUS, OHIO -- Emailed to company, CEO of US Airways, and the U.S. Department of Transportation, Aviation Consumer Protection & Enforcement.
We arrived in Charlotte, NC (3-24-2012) and found our flight delayed due to weather. The signage over the boarding area changed twice reflecting the delays with the last departure showing 8:17 pm to Columbus, OH. We waited at a nearby restaurant (only a few yards away) and periodically checked the signage board to see if there were any changes. When we arrived to board at 7:40 pm an employee stated “didn't you know the flight was cancelled?” My husband said we checked the sign and another employee stated “never trust the signs.” I received 2 voice mails reflecting the 2 delays but no voicemail stating the cancellation.
I immediately went to the service counter where I waited in line for an hour for a customer representative. One representative tried to get us on a connecting flight and we almost had a connection but due to our delay because of the failure of the signage not reflecting the actual flight status (cancelled) we missed that flight. We then were sent to the manager for “better arrangements”. The manager (after I again waited behind another couple for at least 20 minutes) then supposedly put us on a standby list for two (2) different flights and booked a flight for the following day.
We raced to the first airline where we were supposedly placed on standby to find we were not on the standby list and had to stand again at another service counter to again get on our original standby list.
Time delays caused by the improper signage and the failure of the service personnel to put us in the computer for standby gave us no chance to obtain a flight until the next day.
US AIRWAYS refused to pay for overnight accommodations. We were told there is no reimbursement for weather related delays or cancellations however the weather in this instance was only one factor compounded by US AIRWAYS employee’s negligence.
Received email from US Airways stating that we were not eligible for reimbursement because of the weather. Our position was the signage was incorrect and their customer service was substandard.
Never fly their airlines again.
P.S. Another flight with US Airways during spring break also resulted in a negative experience. They overbooked to "insure their seats were at capacity" and I was bumped from a returning flight. Two strikes and you're out in my book.
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