1
Helpful
Votes

Holiday Inn Express - Cancellation

Complaint
Review by kathryn823 on 2012-03-30
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
SANTA BARBARA, CALIFORNIA -- On or about 2-4-12 I reserved a room for two nights, 8-10 and 8-11-2012. 6 months early. I read thoroughly my on line confirmation which stated cancellation OK through 8-9-12 with no charge. HOWEVER, upon canceling, I was notified I had chosen some sort of "reserve early discount" which does NOT allow for cancellation. Why in the world would I have opted for such a rate knowing well a lot changes in 6 months?

I feel I was bamboozeled and refuse to allow American Express to pay the charge to Holiday Inn. I have been appealing this for over a month now and will continue to do so until Holiday Inn does the right thing. WATCH OUT !!!
Comments:2 Replies - Latest reply on 2012-03-30
Posted by Dukemom on 2012-03-30:
Sometimes it pays to read the fine print before hitting the submit button.
Posted by madconsumer on 2012-03-30:
I have stayed at many Holiday Inn expresses. they do offer two rates. one is with cancellation available, and one is a guaranteed low price, no cancellation.

Your Name:
(displayed with your comment)
Your E-mail:
(required)

Your Experience/Advice:
Check spelling


By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.


Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.