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Medco - Customer Service
Eye Drops, Nose Spray, Tried to Cancel in Less Than 24hrs - Complaint
Review by lovladybug on 2012-03-30
Rating: 
SAINT LOUIS, MISSOURI -- I went to my local pharmacy to get my meds, but they were way too much. So, I turned to our Medco program that said I would get three months’ supply for the same price as one month at my local pharmacy.
The meds were ordered by the doc office at 530pm, and the next morning at 9am my husband checked it and seen that they had charged
us three times that amount, so he called to cancel it. According to Medco the meds did not leave their facility until 1130am, (mind you we called at 9am to cancel). They refused to cancel and now we are out 3 times the amount of money we expected to pay, for us that is more than a week’s pay!!!! They refused to offer any payment plan help, refused to cancel the order and refused to provide any help, guidance or reassurance for the future.
This is an awful company, they have horrible customer service, (they all say the same thing word for word so you know they are reading it off a paper). I know I am not the first person this has happened to and nor will I be the last unless people like me speak out to this injustice.
There is no reason why we should not have been able to cancel this order in the first 24 hour period!!!!! This is something the company needs to correct as opposed to raping all of us of our income for drugs that should not cost this much to begin with!
The meds were ordered by the doc office at 530pm, and the next morning at 9am my husband checked it and seen that they had charged
us three times that amount, so he called to cancel it. According to Medco the meds did not leave their facility until 1130am, (mind you we called at 9am to cancel). They refused to cancel and now we are out 3 times the amount of money we expected to pay, for us that is more than a week’s pay!!!! They refused to offer any payment plan help, refused to cancel the order and refused to provide any help, guidance or reassurance for the future.
This is an awful company, they have horrible customer service, (they all say the same thing word for word so you know they are reading it off a paper). I know I am not the first person this has happened to and nor will I be the last unless people like me speak out to this injustice.
There is no reason why we should not have been able to cancel this order in the first 24 hour period!!!!! This is something the company needs to correct as opposed to raping all of us of our income for drugs that should not cost this much to begin with!
Comments:
Posted by fast327 on 2012-03-30:
Avoid medco like the plague.In fact,they are worse than any plague.
Posted by trmn8r on 2012-03-30:
I had Medco for 3 years and loved their service. Yes, I got 3 months for the price of one by buying a 3 month supply.
It can be hard to set up and there can be miscommunication at first because it isn't face to face, but once mine was set up it was fantastic. I'm sorry yours didn't work out.
It can be hard to set up and there can be miscommunication at first because it isn't face to face, but once mine was set up it was fantastic. I'm sorry yours didn't work out.
Posted by GenuineNerd on 2012-03-31:
Are the medications in question available as $4/$10 generics? Many big box stores and supermarket chains with pharmacy departments now offer discounted prices on over 400 drugs. Those prices would most likely be better than Medco or the pharmacy you're using now.
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