Singer Lazer Storm Complaint - No Customer Service and Over Charging
LOS ANGELES, CALIFORNIA -- I'm am writing to complain about the Singer Lazer Storm at:
4540 Worth Street
Los Angeles, CA 90063
Don't bother calling, you can never reach a live person they just refer you to the e-mail address where you are suppose to receive customer service, but don't)
I have seen several complaints on the internet and wished I had looked at these prior to ordering the Lazer Storm vacuum. We saw an infomercial on TV for the Lazer Storm and the offer was a buy one get one free and also receive a free steamer. I called the number and they asked several questions about additional attachments which I declined. After hanging up I immediately called back because I just had this weird feeling about the whole thing and tried to cancel my order. They said that you had to wait 72 hours for it to be in their "system" before you can cancel it and then gave me the customer service 800 number to call. I waited a couple days and then called the number and it was just an automated system that no matter what button you pushed they were trying to get you to place an order or telling you that due to the overwhelming demand of the products to please email them at firstname.lastname@example.org.
That email address doesn't provide you with any actual response except that 'within 24 hours a representative will contact you'. Never happens. I've tried many times to get ahold of someone via email or the 800 number. A few weeks passed and we received a box on our front porch from the Singer Lazer Storm people. I did not open the box just took off the invoice to call and see if I could finally get this resolved. Upon looking at the invoice I noticed that the buy one get one free for approx $120 was billed twice and I have 4, yes 4 vacuums. Who would want 4 vacuums? Why would I want to be billed $313.70 for something when I was to be charged the $120 and another $20 for shipping? At least they through in a FM radio!!??????
I don't even know if the 'free' steamer is in the box cause I haven't opened it. We would just like to get our money back, including shipping, and interest on our credit card and have them pay to ship these things back. I would also like to see this companies scams and misleading advertising shut down. Please help. Our next step is to contact the credit card company and see if they will remove the charges.