Lowes - On line ordering is a waste of time
Ordering for pick up through Lowes.com - Complaint
HARRISBURG, PENNSYLVANIA -- For the last month, I have tried to order materials through Lowes.com for pick up in their Harrisburg, PA store. I prefer to use the online ordering because I can get an additional 3% back through Mr. Rebates and the charity of my choice gets a contribution through I Give.
Every time I have gone through the ordering process, I get an error code when I attempt to submit my order. The first time it happened, the site kept telling me that it was a temporary problem and to try again. I wasted over an hour trying to get the order to go through, and every tine, it wiped out information that I would have to retype.
Finally, I gave up and just went to the store for the purchase. It cost me and my charity money to do it that way, but the materials were needed by the contractor doing our remodel.
Three weeks later, I again needed to place another large order. At the end of it, I got an error code again. This time, I called customer service to find out why.
After a 10 minute wait on the phone, I finally got someone. I was informed that this is a known problem. I could give my order to someone over the phone, but my rebate and charity's contribution would not apply.
Since this problem has existed for weeks, I'm beginning to wonder if it's just not Lowe's way of avoiding customers who use other portals to save money and contribute to charity.