Cox Communications please get your act together!
Cox Communications cable services - Complaint
ENFIELD, CONNECTICUT -- Instead of simplifying the process, Cox Communications makes it impossible to figure out: 1/ what services they actually provide, 2/ who to contact, 3/ where to go to pick up a cable box, 4/ how to install the equipment, 5/ how to figure out what channels you are actually able to receive in the channel guide. There is more, but hopefully this gives any Cox customers or would-be Cox customers the idea. I don't blame the Cox employees, they are nice enough, some very competent, others not so competent. Who I actually blame is the management of the company, and therefore, the CEO [snip] I am sure Cox Communications is a successful, profitable company. But their customer service is terrible. The website lists certain hours an office is open, those hours of a local office are all wrong. One employees tried to sell me a 6 ft. HDMI cable for $63.74, when there was another one that is 12 ft., same quality and compatibility for $19.99. An online chat with technical support hooked me up with a woman who cannot understand basic English. I cannot count how many times I have tried to log in to my account when the website says "server error." Cox Communications is not focused on their customer, but is all about making money-this is fine, but don't the customers deserve better? Maybe it's because in most areas there is a "monopoly" on cable in that town? I have no choice in my town, and the apartment complex where I live doesn't allow satellite dishes, so I am stuck. The quality of the actual connection, whether it's HD or otherwise is excellent-but, the customer service is awful. So, when you deal with Cox Communications, make sure you have a bottle of aspirin or Advil available.