My Maytag Refrigerator Is Broken

Maytag Refrigerator MBF1958XES - Complaint
Review by nyminute on 2012-03-31
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
2361 NOSTRAND AVE, NEW YORK -- Let me start off by saying this wasn’t my first purchase with EBA Appliance. This is however the first problem I have had with a purchase at EBA Appliances. I’m extremely disappointed to say the least.

My MAYTAG MBF1958XES purchased from EBA was delivered and setup with the waterline for the icemaker. Delivery Service as usual was great. However the nightmare began after EBA left and received their money. Within a day the freezer area stopped defrosting properly creating ice buildup in the freezer area. Ironically the reason why I replaced my 11 year old G. E. model was for similar situation. I called EBA a couple of days later and asked for exchange. I was informed their Inspector would have to inspect my Maytag to verify the problem before any exchange would take place. I agreed and appointment was made. Inspector arrived, did his evaluation and test. It was decided the defroster in the freezer compartment was defective. Inspector left me a copy of his findings.

Since EBA did not have report back by end of that day I was asked to fax my copy to them. I received an email that report was received and would in writing be receiving an exchange shortly. A week went by and no such exchange. I was told however finally my brand new Maytag $1500 unit would have to be taken apart in my house and fixed. Obviously I would not agree to those terms since its brand new and hasn’t worked right from day 1. EBA told me I had no choice that Maytag controlled the final say. I called Maytag and was informed EBA makes those decisions on exchange or repair. Starting to get the picture here?

So for now I gave up a refrigerator 10 years old with defroster problems for a Maytag $1500 refrigerator with same issue inside. I decided to buy a freezer chest from EBA which came damaged, huge dent in exterior door. I inspected it before it was put into house. However making sure freezer works before its plugged in and running a couple of hours is impossible. It is becoming obvious getting a promised exchange is equally impossible.

You be the judge. Is it fair to spend $1500 on a new appliance that did not operate properly from day 1, be told your getting it exchanged, only to find out all that can be done a dismantling of the refrigerator for the purpose of putting in other parts? Is it right to be told by EBA if it doesn’t work right after this repair I would then get a new replacement when in fact EBA has a lemon guarantee that states unit has to be repaired 4 times before policy kicks in. Would you want to buy from a store that tells you one thing in your best interest and behind your back does something not in your best interest? Again you be the judge. I only stated the facts.
Comments:1 Replies - Latest reply on 2012-04-02
Posted by Alain on 2012-04-02:
I'm not sure what the rules are regarding New York's lemon laws, but you can contact the NY Attorney Generals Division of Consumer protection to find out at http://www.dos.ny.gov/consumerprotection

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