Delta Airlines - We cannot believe an airline can get away with this.
MINNEAPOLIS, MINNESOTA -- We flew from Colorado Springs to Fort Meyers, through Atlanta, and back through Minneapolis. Or were supposed to do so. Our flight out was fine. Our flight back, however, was not fine.
We could not do the on line check in for our return, because we do not travel with a laptop, and Delta does not allow telephone check in like at least some other airlines. So, we got to the airport hours early because we had not yet checked in. Customer service from the start of the day to the finish was miserable.
When we checked in, we found our "confirmed" seats on the first leg of the flight had been changed, and our "confirmed" seats on the second leg of the flight would be assigned at the gate. We were assured, however, that the seats had probably already been assigned; we did not need to be concerned.
At the gate for the first leg of the flight, the agent told us they had changed planes. and she would correct our seats. She failed to do so, and did not even have the courtesy to tell us. On the plane, rather than being apologetic, the flight attendant was rude.
When we got to the gate in Minneapolis, we were told we had been bumped from the plane. The plane had been down-graded from 70 plus passengers to 50. We were completely clear we would not voluntarily give up our seats. We were told we had no choice in the matter: We could not fly on our "confirmed" flight. We could fly to Denver or wait until the next day and maybe get a flight home. Or perhaps we could get to Colorado Springs through another state, but that was not a guarantee. Once in Denver, we would be on our own. No refund. No Denver to Colorado Springs flight through another airline (An agent even tried to tell us no such flights exist!), even though Delta cancelled the trip they guaranteed us. No ground transportation from Denver to home.
So, with bad or worse choices, still clear we were not okay with giving up our seats, we took the Denver flight. We had little time to decide, and were warned there were only a couple of seats left. My husband had to ask the agent to make sure our luggage went on the correct plane.
To make matters even worse, the agent at the next desk told us they had the gall to put the change in Delta records as voluntary. That raised my anger to fury. Did we get Delta dollars? Yes. Will we use them?