McDonald's - Above and Beyond The Call of Duty
Customer Service - Compliment
BUENA PARK, CALIFORNIA -- On Saturday March 31, 2012 @ 21:06 my family and I went into the drive-thru of the McDonald’s located at 7861 Beach Boulevard in Buena Park, California 90620 to purchase two Small Carmel Hot Chocolate and a Large Mocha Frappe. When we got home we discovered that the Hot Chocolates tasted more like coffee than chocolate. I called the restaurant and spoke to Ashley who very quickly requested if I would mind returning to the restaurant with both erroneous drinks so that she could personally rectify the mistake.Well Ashley not only personally made two fresh Large Carmel Hot Chocolate for my wife and daughter; she also made another Large Mocha Frappe for my troubles.
Recently I've noticed that McDonald has been in the press in various forms and at times these articles, reports, and/or documentaries have attempted to spin a negative light on the fast food restaurant. Well allow me to suggest that if McDonald's continues maintaining managers and/or employees such as Ashley, I really wouldn't worry too much about the negative information that might go out regarding the restaurant. I would prefer to spend my money where I will get good services along with food then just good food....Your McDonald's in Buena Park has both great food and service along with a fantastic manager in Ashley - Congratulations! I will continue going to this restaurant whenever possible!