Wells Fargo - Wire Transfer 101
LITHONIA, GEORGIA -- I have wired internationally from this bank several times, and each time it is as if I am a teacher asking for a student to come to the board to explain a point to the whole class. There is reluctance of staff to do wire transfer - they are scared. One staff member asked me what currency is the pound.
The other day I was assigned this rep, who from the beginning almost refused to do it, she was outright rude saying she needed more information than the one I had. I had all my information - swift, IBAN etc; she proceeded to give a form for me to fill in the information myself. I told her that is her job, she accuse me of not knowing what I was doing.
I asked to see another rep, who after much difficulty was able to do it. It is amazing, the printout receipt they give you, all the terms and instructions are spelled out at the back of the form, easy to understand and follow. Well, I guess they do not get these International bank transfers often, hence the nervousness around them.