EMachines - 2 Desktop (Model EL1352-01e) Both Having Problems
Sent Back twice...poor Service. Refuse to Fix the Desktop While Warranted - Complaint
We have two Emachines (EL1352-01e) desktops purchased at the same time for our family. The computers will shut down and a blue screen will appear indicating a crash dump. Sometimes it will recover on its own but mostly it will not. Sent one of the machines back under warranty twice. They did a Bios update, reseated parts and sent it back. Still had same problem after running the desktop after longer periods than they tested the unit. We are tired of the games that their customer service is playing. They refuse to replace parts at their cost and claim that there is no problem dested by their analysis.
So far we have replaced a power supply on one unit and the RAM on the other. Still experiencing issues. Probably the motherboard... This is the worst product we have ever purchased. I know there are individuals out there that stand behind this computer, however we have experienced nothing but misery.