Don't Put Your Trust in Lifelock
Identity Protection - Complaint
TEMPE, ARIZONA -- Recently, I received a letter from Lifelock advising me that they are unable to renew my account because the credit card on file was not valid. I contacted them to update the credit card information - apparantly they had an old credit card number which was stolen (incidently, Lifelock did not catch this, my credit card company discovered it). The representative on the phone told me the account had already been closed, though I contacted them within the 15-day period as stipulated in the letter. The representative said they attempted to call me and sent E-mails to me advising me of the acount issues. I did not receive any phone calls, though they have my cell phone, home phone and wife's cell phone numbers.
In addition, after a search of my Inbox, I found no E-mails from them alerting me of any account issues. Lifelock's main claim is they are constantly searching for any abuses and immediately contact you for any discoveries. They failed to contact me concerning my account payment, how can I trust them to contact me when there are problems? I told the representative that I was not interested in reactivating my Lifelock account.