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Sirius XM Satellite radio - Sirius XM customer service
Complaint
Review by jasonhaynes96 on 2012-04-01
Rating: 
OPELIKA, ALABAMA -- I wanted to share my awful experience with Sirius XM customer service. I was given a radio as a gift along with a $50 Sirius gift card. The radio does not work well in my house or most hotels. I decided to take the radio back and tried to get the money back from the gift card. Their response was "sorry, we don't give refunds on cards purchased. That is just our policy and there is nothing we can do about it."
Well, because of this POOR excuse for customer service, I will NEVER EVER use Sirius Radio, and will be more than happy to share my bad experience with anyone I come in contact with.
Also, my best friend bought the service for his girlfriend and made the mistake of using his credit card for the service. What he did not realize, was it automatically renews itself. He ended his relationship with the girfriend, and months later he noticed he was charged another $200 to renew her subscription. After weeks of going back and forth with them, they agreed to credit his account. After they did, they tried to charge him again. These people are crooks. Stay away from Sirrus XM and never give them your credit or debit card.
Well, because of this POOR excuse for customer service, I will NEVER EVER use Sirius Radio, and will be more than happy to share my bad experience with anyone I come in contact with.
Also, my best friend bought the service for his girlfriend and made the mistake of using his credit card for the service. What he did not realize, was it automatically renews itself. He ended his relationship with the girfriend, and months later he noticed he was charged another $200 to renew her subscription. After weeks of going back and forth with them, they agreed to credit his account. After they did, they tried to charge him again. These people are crooks. Stay away from Sirrus XM and never give them your credit or debit card.
Comments:
Posted by Bill on 2012-04-02:
You are correct on never ever giving them your credit card. I've had Sirius/XM for four years and each year I renew and request a paper invoice. It cost $5.00 more but well worth it because they will auto-renew you for the sky-high amount. I've been paying $77.00 per year each year because I call them a few days before my account expires and I tell them I will only renew for $77.00. Any other price and you can just stop my subscription when it expires. Since they don't have a credit card on file they can't do anything except cancel or renew. To them $77.00 $5.00 for the paper invoice is better than zero.
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