Bobs discount furniture - Do not do business with bob
Mattress - Complaint
ROCKVILLE, MARYLAND -- I purchased a mattress at Bobs, and was given the wrong mattress. I returned the mattress the same day and asked for a refund. I paid with a credit card and gift card. I was given the gift card, but still waiting for my card to be refunded almost a month later. I call the store, and they have no idea why I wasn't refunded the money and said they will call me back after they speak with the accounting department. No call. I call customer service and they too had no idea why I wasn't refunded my money and said they will call the accounting department and call me back. No call. I call the store back and again, manager will call me back but never did. I emailed the company and still waiting for a response. Close to a month later and no one has contacted me, or given my money back. I do not recommend doing business with Bobs discount furniture. The managers, and customer service are clueless. They are quick to make a sale and will Dodge refunding the money. I will be contacting the Better Business Bureau, and if not resolved, lawyer next.