Toshiba - Expensive Paper Weight
Toshiba Satellite L775D-S7222 - Complaint
IRVINE, CALIFORNIA -- I purchased a Toshiba Satellite L775D-S722 on September 2011. One week after purchase I noticed the clock would not keep time. I knew the problem was a bad multiplier chip on the motherboard. I called Toshiba technical support and explained the problem. The tech tried to convince me it was a software/firmware problem and could be remedied by doing a restore on the laptop. I told him exactly what the problem was caused by, the multiplier chip and finally convinced him, it needed to be replaced. When I got the laptop back the system had the wrong serial number for the laptop, telling me they never flashed the DCIM. This tells me they just swapped motherboards from another laptop. After about 40 days the original problem resurfaced. I called Toshiba for support and was told, yes, we'll fix it again but you'll have to pay to send it back. I had no choice so I paid. The laptop came back with the same problem. I called Toshiba again and was told they were going to send it to their VIP service techs, which turned out to be Sony. They replaced the motherboard again. 30 days after I got the laptop back, I got the message "This is not a genuine Windows product". I tried reactivating windows with my product key but Microsoft said it was invalid. I called tech support again, they said if you do a recovery, it will cure the problem. Thirty days later, same problem. I called Toshiba again and was told, send it back, no other option. I then spoke to "customer relations" at Toshiba. I was told too bad you've had the same problem 4 times but the only right you have under warranty is to have it repaired. I asked him what would happen if it still was inoperable, he said you can send it back for repair. I asked him if Toshiba cared that they had a defective product, he said that was just my perception. To sum up, this is obviously a defective product, Toshiba has nothing resembling customer service and they just don't care. So I for one will never buy anything with the Toshiba name on it and their TV ads that say nothing goes out to retail until it's ready is a joke.