Home Depot Complaint - Windows Blinds at Home Depot: What A Nightmare!!!
AUSTIN, TEXAS -- I ordered blinds for my condominium on August 4, 2005. The delivery was delayed because the Home Depot Sales Rep did not ask the supplier if
they had the blinds I requested in stock. After speaking with the Home Depot Assistant Manager in charge of blinds at the store, she apologized for the mistake and assured me that the blinds
would be rush ordered. She apologized for the inconvenience and said the employees were explained the correct procedures for ordering blinds so the event wouldn't occur again in the future.
Unfortunately the issue still hasn't been fully resolved, 3 MONTHS AFTER I BOUGHT THE BLINDS FROM HOME DEPOT. My question is whether it takes longer to build a house or have Home Depot install blinds? Stay tuned because I still don't know the answer to that question.
Unfortunately the supplier did not send all the parts that were supposed to be included in the order so the installer has to come again when the parts arrive. It's hard to believe that almost 3
months after my purchase the blinds haven't been fully installed yet! This is very ironic since I chose Home Depot because of their misleading
ad on their website regarding 48 hour blinds. This has been a nightmare to say the least. The blinds are for my tenant and I wanted them installed before the tenant moved in. Because of the initial delay the first installation had to be done when my tenant had already moved in. Now my tenant will have to be inconvenienced a second time. This is outrageous and I hope other consumers read this complaint so they won't have to deal with this unacceptable situation. I didn't pay $359.93 for blinds to be installed in 3 MONTHS (IT MAY TAKE LONGER!!!!).
I filed a complaint with the Better Business Bureau. Hopefully they will take things more seriously at Home Depot after they receive a letter from BBB.
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