Applebee's serve inedible/gross food to make a profit!!!!
Curbside To-Go - Complaint
Resolution Update on 05/27/2012:
I contacted Applebee's corporate office about the horrible experience I had with their restaurant. No one there offered a satisfactory resolution. So I then began posting my complaint to several consumer advocate websites and I even contacted the BBB (they were a joke). Again, no resolution.
I finally contacted my local news station to file my complaint with their consumer advocate team. I received a retuned call and satisfaction within 24hrs! Fox 5 News- Call for Action Team got in touch with the appropriate person for Applebee's Operations. I received a voicemail and an email from the VP of Applebee's Operations stating that my refund ($21.40) would be in the mail the next day.
Finally! Resolution! Kudos to Channel 5-Call for Action Team!
I commend the local news' consumer advocates who REALLY fight for consumer's rights.
Don't fall victim to a business who doesn't value you as a customer. You can choose to spend your money ANYWHERE! But a business should be grateful when you select them.
If after turning over your hard earned money, you're not satisfied with the product or service, try to resolve the matter directly with the merchant. If a resolution can't be reached, then I definitely recommend contacting your local news' consumer advocate team for help.
JONESBORO, GEORGIA -- I purchased a to-go order from Applebee’s at 6608 Tara Blvd., Jonesboro, GA 30236 on 3/25/12. When I opened the box expecting to see Bourbon St. Chicken & Shrimp, I saw disgusting slop!!!! The slop looked like something that a dine-in customer left on their plate as garbage upon leaving the restaurant. That slop should not have ever left the kitchen!!!!
I gave the food back to the restaurant manager and asked for a refund. The manager told me that it was their company's policy not to issue refunds but to allow the customer to select something else from the menu or to issue a gift card to which I responded that her offer was "NOT acceptable". I didn't want anything else from the menu and I didn't come there to purchase a gift card! At that point, I wanted nothing else but my money back!
Nowhere on Applebee’s website, TV ads, on the restaurant’s menu, nor posted in their restaurant is it stated that if you (the customer) are not satisfied, all sales are final and non-refundable. There is NO refund policy!!! I gave the restaurant their product back to them the same way it was given to me! However, Applebee's doesn't feel that they should give me my refund! That slop that they sold me should have never left their kitchen!
I contacted Applebee's Guest Relations with no resolution. I offered to send them a picture of the food that I received (and gave back to them) but the Gen. Mgr. spoke to me in a condescending manner and again stated, "You will not be getting a refund but give me your address and we will mail you a gift card!" ***Unbelievable!!!!***
I need to speak with the Franchise Owner so she will be aware of how the Applebee's in Jonesboro is being operated. No customer service whatsoever!
Do not patronize Applebee's in Jonesboro, GA on Tara Blvd or you WILL be extremely disappointed!!!!
This is what Applebee's serves as their Bourbon St Chicken/Shrimp to their Curbside To-Go customers!