Lowe's Complaint - You Have A Bad Attitude
SAVANNAH, GEORGIA -- "You have a bad attitude," said the Manager of Lowe's Home Improvement of Savannah when my business partner called to complain that her cabinets had not only been ordered incorrectly, but the correct parts were not ordered for another month after they were notified.
Her story is common enough. My wife and I placed our cabinet order on July 20th of this year. Today is October 24th and we have learned this morning that the Lowe's "Specialist" (i.e., ability to read and write on a 6th grade level) ordered the wrong parts for the second time. Furthermore, we also learned that an additional order we placed over a month ago was never ordered at all.
And finally, a MD friend of ours ordered cabinets from Lowe's (Beaufort, SC) in June of 2005. When they arrived six weeks later he opened the boxes to find he had been sent some other poor victim's cabinets. His cabinets were MIA. When Mike called to complain the Specialist told him the cabinets would have to be reordered from scratch - another six weeks at best. He laughed and told them to come get the wrong cabinets refund his $16,000. He is currently pursuing the matter through the BBB.
I write this review to help other people. So far I have yet to meet one person that ordered cabinets from Lowe's Home Improvement and had a positive experience. Generally, you will save a little money buying from a large chain, but in the end the service and follow up will be so poor that you would have gladly paid twice the amount just to have cabinets. Keep in mind (regardless of what the Specialists tell you), if the project goes smoothly you are looking at two to three months from start to finish. And this is for a smooth project...I read one review where the customer had no cabinets eight months after making a $13,000+ payment to Lowe's (So. Calif.).
One thing we all laugh about...you will NEVER get a call from Lowe's when your project is complete to ask if you were satisfied. You won't be and they know it already.