David's Bridal - Horrible Service

David's Bridal proclaims to be a cheaper alternative to bridal wear. Their cust - Complaint

Review by hmmingbrd2 on 2012-04-02

Rating:

OXNARD, CALIFORNIA -- David's Bridal proclaims to be a cheaper alternative to bridal wear. Their customer service was so bad that it would have been better to pay the additional price of another place but we had already ordered a wedding dress. Before we purchased a cress, it was tried on twice making sure that it could be altered in such a way that would be acceptable. We waited until the appointment as directed to open the bad in which the gown was wrinkled and stuffed. They wouldn't alter it the way that we wanted, and were not friendly or helpful. At that point, not one person offered to help. Get this... even after paying for a wedding dress, they charged us $10.00 for a paper garment bag to take it home in. I can't believe it. I would advise other people not to use David's bridal. We were put in an unfortunate situation because we were told that an alteration was possible when I guess it was not. We didn't have any recourse... we were left with a gown and an unfortunate day that should have been an exciting event.