Travelocity - Worst Possible Company I Have Ever Dealt With
Hotel Booking - Complaint
MARS, FLORIDA -- Before going home from our vacation in Davenport we decided to stay in Daytona beach for a few days. I booked 4 weeks in advance of our arrival to our hotel that TRAVELOCITY HAD BOOKED FOR US or so we thought. Upon arrival at the hotel we were informed that they had not rec'd any information regarding this booking. I showed them all the paperwork I was given by Travelocity Booking # Code # etc. They could not accommodate our stay for 5 nights due to March Break, Car Show, Easter Week & a cheerleader convention.
The hotel did check all their records and made calls to Travelocity to no avail. we finally called them and they said SO Sorry and said they would refund our account. Great Scott but what about another room. Just left hanging on OUR CELLPHONE for 30 minutes. Finally I gave up. If you deal with this company BE VERY Cautious double check everything they do and check with their supplier to confirm your booking. Don't trust this company.
We are definetly not going to recommend this company to our canadian snowbird friends or friends in America. Travelocity can't thank you enough for the way you handled our reservation. We did manage to find alternative hotels only had to move twice. Goodnight Captain Goodnight Will