Charter Communication - Worst Phone/TV/Internet Service
Bundle (TV/Internet/Phone) - Complaint
TURLOCK, CALIFORNIA -- We switched to Charter from AT&T (big mistake), in January 2012. Granted it was cheaper than AT&T, but we didn't receive calls from AT&T customers, Internet kept disconnecting, and we never had chance to experience the high speed Internet. TV also had some minor issue but we could live with it. We called 5-6 times complaining about service and after we didn't get any resolution, we switched back to AT&T two months later. Funny is that after we paid them $95 for installation and service, they charged us $207 for one month. I guess AT&T is not that expensive after all.
I pulled the Charter service from the other house we own and asked Charter to put us on "DO NOT CALL" list. I was willing to pay the half of the bill, like the half service they gave us, but they didn't work with us and it seems they didn't have any problem losing another customer. They must be making a lot of money by switching and switch back.