Lowe's - Great Return Service but POOR Customer Service for the Purchase
Pella Thermastar Replacement Window 36 X 60 - Complaint
ALBANY, GEORGIA -- On April 3rd my customer and I went to return a replacement window, which was purchased months ago with another window (both supposely the same size). The return desk was very helpful since we had the papers from the purchase. We got the refund and proceeded to millworks to purchase the correct one. We ask if someone could show us where the size window we needed was. They, BOTH salespersons, point us to the aisle to go to. Neither one was with a customer. My customer was very surprise at the way they handled us.
We went down the aisle and pulled our own merchandise and had planned to look at storm doors. My customer said he will go elsewhere to purchase his storm door, since the salespersons didn't need the business. Lowes lost a up sell in the store. If I didn't give that extra to my customer he would have someone else to do his work. Lowes says "Lets build something together". Well there is no together it seems. The Albany, Georgia store practices the ole southern laid back sells. IF YOU WANT IT GET IT YOURSELF. Customer service is at the return desk not in millworks.