Ashley Furniture - Delay in Delivery Again
SAN ANTONIO, TEXAS -- I purchased a bedroom set for my mother on 2/28/12. Was told it would be delivered 3/8/12. Received a call a couple of days before delivery and was told there were missing parts to bed so could deliver on 4/7/12. I called today 4/3 to make sure delivery was still on for Saturday and they told me parts are still missing and they would deliver 4/14 if the missing bedrails and footboard arrived. No guarantee.
Went to store and was told I could not cancel order but I could reselect for the same amount. I know there is nothing else I like because I spent almost 3 hours choosing the bedroom set. I called corporate and argued for an hour without success. It is their policy that order must be cancelled within 48 hours after purchase. I was way after 48 hours when I was contacted about the first delay so I was already stuck.
The representative went back and forth between me and her supervisor. I told her to tell her supervisor that I would have liked to talk to him/her instead of having her go back and forth. She insisted it was their policy that I could not cancel. I asked her if they had a policy about customer satisfaction but she did not respond. I asked if she could guarantee that I would get all my furniture on 4/14 but she stated no. I am so upset. I told her not to deliver because I would not take it. I went to another furniture store that could guarantee on time delivery. I do not know if Ashley is going to do anything against me but I am ready to defend myself and get whoever I need to involved. I have a huge mouth so my friend, family and coworkers will all hear about my bad experience.