Wachovia - Unprofessional Staff
17 WOODBRIDGE DR. WOODBRIDGE, NEW JERSEY -- TO WHOM IT MAY CONCERN:
I was in the drive-thru and I see this particular teller that always gives me a hard time. So I decide to go into the bank to finish my transaction. I commented that the teller always gives me a hard time asking for multiple ID's, when this isn't the practice.
This Head Teller, Robin starts yelling at me with her hands raised telling me that I've been told twice about the ID's (which is a lie) and implies that all the tellers do it.(another lie) She also implied that a former teller that no longer works there was unprofessional by treating me special and breaking banking procedures. (Which is a lie) The former teller was only a bank friend and never did anything unprofessional, I had no outside contact with the teller and don't know where her new position is. She maintained her professionalism on and off the job.
As she is defaming the character of a former co-worker, another coworker comes up and states "I'm glad she's gone and then proceed to hand the keys to Robin. She also informs me that she will instruct all of her tellers to ask for two forms of ID which implies that it is not a policy that everyone folLows. I told Robin, no-one had explained that there was a change in the policy and she didn't have to speak to me in that manner. No -one is gonna talk to me in such a disrespectful manner.
I have banked with this institution for over 10 years, My family has banked with the bank for over 30 years. Others things have occurred but I never complained. I have a significant amount entrusted in this banks' care. Maybe tellers need to be reminded that they work for the customer and without US, THEY WOULD NOT HAVE A JOB! Thank God, one employee run out to tell me not to let ONE person change how I feel about the bank.
These tellers need some sensitivity re-training, new procedures need to be enforced unilateral and tellers need to stop gossiping about their former co-worker in front of customers. If I can't be treated with respect, then I can take my business somewhere else. When I go to other banks, I'm not ever treated this way. :(
I have NEVER written or complained in letter form about anyone before and hope never to have this experience repeated. If they did it to me, they will do it to somebody else.
Long time customer who is unsatisfied,