Nextel Complaint - Billing for 1month service after cancellation !
NEW JERSEY -- We have been with Nextel for 4 years, very loyal customer,paid bill every month.
Like most of you I cancelled my service because it was getting bad, dropped calls, no singal.
I had a 2 year contract on my phone and when I called I swear they told me the 10th it would be out of contract. Ok so when the 10th got here I called again just to make sure it was out of contract, they then told me no the end of contract was the 19th. Iam like what but said o'well whats 9 more days.
Let me tell you what 9 more days is. My billing started on the 17th of each month and the 19th put me into the next billing month.
So on the 21st I cancelled Nextel and went to another carrier and had my number ported over.
Now because I had my number ported over and according to section 8 of the contract of which I did not have a copy. It says they will not prorate and I had to pay for the next months service and My phone is shut off and my service is cancelled.
Now please explain to me how can you be billed for a service that is no longer in affect ? The one to ask that question is not the FCC, they are on the side of the cell phone companies. They say well it must be in the contract and we have no control over the cell companies contracts.
I looked over my contract I got back in 2001 and the section 8 in my contract is not the same as nextels section 8 and when I signed my contract they was no such thing as porting numbers over to other phone or wireless carriers.
Because we change our calling plan in 2003 that put us under the contract which I have never seen or was told about. How can we be help responceable for something we never seen or knew about.
Bottom line is only in america can you be billed for a service you don't have and don't call your goverment and expect them to help you because they
like most goverment and political pass the buck and the american people pay for it.