Xerox MFP8560 $1700.00 Ink Injector RipOff
Xerox MFP 8560 - Complaint
PETALUMA, CALIFORNIA -- We purchased a Xerox Phaser MFP 8560 about 3 years ago, and a few months back it stopped working. Just out of warranty, of course... The machine began giving an "Add Black Ink" message, but when we added more it still would not work. We tried all the fixes - removing the solid ink cubes, and so on, but nothing worked. Finally, we contacted several local Xerox authorized service companies, but none of them would work on it. We were advised that the failure was most likely due to our using non-Xerox compatible Solid Ink - which apparently clogs the injectors. The ink was purchased at Staples! A support call to Xerox revealed they would charge about $400.00 a half hour ($400.00 X. 5 hours) to come and work on it, with no guarantees. That means that if they spent 1.5 hours on it we would be better off purchasing a new one...
This is our position: Hundreds of printers on the market for years have accepted 3rd party ink, and Staples is not necessarily a knock-off outfit. Even if the Staples ink was the culprit... we would have paid a reasonable rate to get it fixed. But the absolute outrage is that the 8560 is apparently so crappy that authorized service vendors won't even touch it. Then there is the issue of Xerox charging the ridiculous rate of $400.00 per. 5 hours to service their own printers!!! How is $400.00 for a half hours work reasonable? Brain surgeons don't charge that much! Our opinion is that they know the MFP 8560 is a lemon, and they're simply trying to wash their hands of responsibility. They know it. Their authorized service vendors know it. And now we know it.
Struggling with part time jobs and trying to keep our home business running without our flagship $1700.00 printer is intolerable!! Now it's just a piece of junk taking up space.
A little history on our grand purchase: it came with no instructions. We had to make several calls to get a manual on CD. The vendor didn't know how to install it locally with USB. We were never able to make the fax or scan functions work. In short, Xerox created and sold a lousy product; with terrible support; and made servicing it impossible. They ripped us off for $1700.00 and from what we've seen in the forums on the web - we're not alone...
We plan to take them to court, and possibly Staples too. If anyone else has had a similar experience, especially attorneys, please contact us at electracom@Comcast.net