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Burlington Coat Factory - Debit card purchase: charged twice
Complaint
Review by mbayasud on 2012-04-04
Rating: 
CHARLESTON, SOUTH CAROLINA -- On April 1st, I purchased a few baby items from BCF. The items, with tax, totaled $11.90. I thought I had made a terrific purchase, as I had bought other baby items for my son's baby at other stores, where the prices did not seem as fair. LITTLE DID I KNOW!
When I went to purchase the items, using my debit card, I put my PIN number in, and the clerk stated that it "did not go through" and would I put the card PIN through again. That did not seem unreasonable, and I made sure that my purchase was only listed one time, for $11.90 on my receipt.
After I got home, I went online to my bank account to look over purchase activities.
The $11.90 showed up, and was debited, twice.
I went back to BCF on April 2nd in the late afternoon. I had already spoken by phone with the stores manager of that day, who advised me that I would need to bring in my receipt and proof of the double-debit on my bank record, and that the info. would have to be faxed to the corporate headquarters! I had never heard of such a thing, having had stores such as Petco accidentally charge twice for a purchase, and they readily corrected their error at their stores.
So in order to get back my $11.90, I drove all the way to the BCF, incurring the cost of gasoline (due to driving distance from my home) as well as my own time, which I also value.
After giving my receipt and banking record page to an associate at BCF, I was told that they would need to make copies and fax the information to their headquarters. I was then told that the associate would call me to let me know when the headquarters answered their fax.
WELL... here we are on April 4th, and no phone call on the 2nd or the 3rd, and I finally called this associate this morning. She "explained" that there were circuit problems through the store organization, and that she would check into the situation and call me back. She also said to keep checking my bank account to see if the error had been taken care of, and my money refunded.
Well, it is now 4:31 P. M., and:
a. No phone call back from the associate, or anyone at the store;
b. No reversal of the extra set of charges on my account.
Am I to assume that when a mistake is made by an employee, the computerized cash register system, or whatever, that I need to just "swallow" the extra set of charges, thereby costing me $23.80 instead of $11.90?
I am furious. I realize that other customers have had far worse experiences, but I think I have give them ample time to respond and take care of this.
I welcome anyone thoughts on this. Thank you.
When I went to purchase the items, using my debit card, I put my PIN number in, and the clerk stated that it "did not go through" and would I put the card PIN through again. That did not seem unreasonable, and I made sure that my purchase was only listed one time, for $11.90 on my receipt.
After I got home, I went online to my bank account to look over purchase activities.
The $11.90 showed up, and was debited, twice.
I went back to BCF on April 2nd in the late afternoon. I had already spoken by phone with the stores manager of that day, who advised me that I would need to bring in my receipt and proof of the double-debit on my bank record, and that the info. would have to be faxed to the corporate headquarters! I had never heard of such a thing, having had stores such as Petco accidentally charge twice for a purchase, and they readily corrected their error at their stores.
So in order to get back my $11.90, I drove all the way to the BCF, incurring the cost of gasoline (due to driving distance from my home) as well as my own time, which I also value.
After giving my receipt and banking record page to an associate at BCF, I was told that they would need to make copies and fax the information to their headquarters. I was then told that the associate would call me to let me know when the headquarters answered their fax.
WELL... here we are on April 4th, and no phone call on the 2nd or the 3rd, and I finally called this associate this morning. She "explained" that there were circuit problems through the store organization, and that she would check into the situation and call me back. She also said to keep checking my bank account to see if the error had been taken care of, and my money refunded.
Well, it is now 4:31 P. M., and:
a. No phone call back from the associate, or anyone at the store;
b. No reversal of the extra set of charges on my account.
Am I to assume that when a mistake is made by an employee, the computerized cash register system, or whatever, that I need to just "swallow" the extra set of charges, thereby costing me $23.80 instead of $11.90?
I am furious. I realize that other customers have had far worse experiences, but I think I have give them ample time to respond and take care of this.
I welcome anyone thoughts on this. Thank you.
Comments:
Posted by Bill on 2012-04-04:
Be thankful it was only $11.
I would wait a few more days to see if the credit shows up. I know from experience store credits take a lot longer to show up then store debits.
If after a few days you still don't see it then contact your bank. They will be able to tell by the transaction times if it was a double entry then they should credit it back to you.
I would wait a few more days to see if the credit shows up. I know from experience store credits take a lot longer to show up then store debits.
If after a few days you still don't see it then contact your bank. They will be able to tell by the transaction times if it was a double entry then they should credit it back to you.
Posted by spiderman2 on 2012-04-04:
I'm going to bet the charge drops off your account. Is it listed in your pending charges? We had a customer who had an issue with her card not reading correctly and it was swiped twice. Her card showed that the charges were pending two times. We checked our records and we only received the money one time but we couldn't convince this woman that the charge would drop off. It was a matter of hours after the purchase. She was getting very angry so we mailed her the amount of money ($11.90) and I told my husband that it was worth it to get her to stop calling and keep her from getting very angry. Well, 2 days later her husband shows up at our store with the $11.90 and says "you were right, the charge was pending and its gone now."
Posted by Amyss3 on 2012-04-09:
The same thing happened to me on the same day. I was charged twice. I am just realizing the mishap. I called the bank, they told me to fill out a dispute form but they are also investigating. They told me to call the store. I called the store and was told that it was a national thing that occurred between 1pm and 7pm and if you used your debit card, it most likely happened to you. They told me to call my bank and call them on 3 way and they would explain. I live in the DC metro area and went to VA location. I am going to call corporate. I need my chump change back. As I remember, my card had to be swiped twice because "it didn't go through" the first time. I actually had to run it as CREDIT instead of DEBIT before it went through.
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