David Barnard - Box Fee

Review by dlabarnard on 2012-04-04
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
COLUMBIA, MISSOURI -- I had a internet/TV package with Centurytel which had Dish Network come out and install a Satalite system. After 2 years I had the service canceled with Centurytel and Dish sent me a box to send their equipment back to them all is fine till they charged me to ship their equipment! I believe that they should pay for their own shipping but they are corporate and will send you to collections so I can choose to never use them again. I wonder if they should be paying me a labor charge to take down their sh*t!
Comments:3 Replies - Latest reply on 2012-04-05
Posted by F. on 2012-04-04:
Alternatively, you could chose to keep the equipment, and pay the hundreds of dollars that the equipment costs. What you are describing is par for the course with virtually any company. I've had to pay shipping costs for items that I've had to have replaced under warranty. I've also had to return failed cable boxes back to Comcast myself, with the alternative being that they charge $70 to come out and bring me a replacement set-top box.
Posted by ticia232 on 2012-04-04:
Why would it be their charge if you chose to end the service? Every time that I moved, I had to take my cable boxes back and if there wasn't local place then I had to mail them back.

I guess I should have asked Time Warner for the cab cost when I took in their equipment, and ask Comcast for my shipping fees when I didn't have a local place.
Posted by a cup of coffee sits beside me on 2012-04-05:
When I cancel my contracts I bring my equipment back myself.

you can choose to never use them again but ... you need to realize that ALL providers do this - cable, satellite, fiber optic.

So good luck finding someone who *doesn't* expect you to return the equipment on your own without paying you etc.


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