Value City Furniture - Sectional sofa set bad condition
Deformed upper part of them cushions. - Complaint
GRAND RAPIDS, MICHIGAN -- I purchased a sectional sofa set at the beginning of February at Value City Furniture in my city Grand Rapids mi. Right the way, the cushons estarting deforming, one pice was delaided almost a month after ordered and paid for.
The Otamon was broken and it was replaced also a month after and now is broken again not even a month after.
I complained about it right the way and it took them a long time to send a person to look at it and see what was weong. After that I went back to the store and the manager was very rude and not willing to help.
The service person that came home explained the cushon top where you seat down were bad and was going to inform the store to have it replaced of retured. No one called me so I went back to the store. The manager explained that it should had been replained with in the 1st 7 days and no they were not responsable for it. I have a warranty, but he said that it anly covers for it to be fixed, but this is a bad furniture. I requested to switch it for a different sofa or the money back, but they don't want to help.
They just didn't care. What options do I have? No one explained the warranty and the return policy, the sales person just said that if anything happened they will take care of it and come back to the store if any problem.