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Vonage gave my ported number to a new Vonage customer
VoIP, Number Port - Complaint
Review by dave53 on 2012-04-05
Rating: 
HOLMDEL, NEW JERSEY -- I had been a Vonage customer since their early days back in 2003-2004. About 3 years ago, I chose to port my telephone number from Vonage to Verizon. The port seemed to go well, for the past 3 years, my number has been working just fine on Verizon ... until today.
I just received a phone call from a puzzled Vonage customer who claims to have my phone number. Unfortunately, his calls are coming to me, and some of my calls are not coming in at all. To add to the confusion, we both are business customers, therefore; the complications are multiplied. I've had the same number for about 10 years now, and have marketed the number on the Internet, print publications, radio and television advertisements, etc.
I called Vonage and spoke to someone named Christina who had a foreign accent, later admitting to be in the Philippines. She was not able to help and told me that I needed to contact my carrrier, Verizon, and ask to be assigned a different phone number. (At this point, I assured her the fault was with Vonage, however; she would not back down. When I asked to speak to a supervisor, the call was disconnected).
At this point, I probably will be speaking to my attorney in the morning and beginning to send some demand letters to Vonage for correction of this issue as well as compensation for the inconvenience. Such letters could be followed with court action, if needed.
Unfortunately, when I began looking online, I found this was far from being an unusual situation with Vonage, many others have reported similar issues. Hopefully, they will clean up their act, as this does create some very inconvenient issues for existing and former customers.
In my case, when I spoke with the customer who had been given my number, he seemed fairly shocked and indicated that he would be contacting Vonage about the issue as well and, in all likelihood, cancelling his service. This is not of much relief to me as his phone rings constantly and the particular number he was given happens to be my emergency 24/7 on call number which is given to my customers so that they can reach me in an emergency situation.
I simply write this to warn the rest of you: Be careful with Vonage. Their number ports seem not to stick and, before long, they'll probably give your number out as well.
I just received a phone call from a puzzled Vonage customer who claims to have my phone number. Unfortunately, his calls are coming to me, and some of my calls are not coming in at all. To add to the confusion, we both are business customers, therefore; the complications are multiplied. I've had the same number for about 10 years now, and have marketed the number on the Internet, print publications, radio and television advertisements, etc.
I called Vonage and spoke to someone named Christina who had a foreign accent, later admitting to be in the Philippines. She was not able to help and told me that I needed to contact my carrrier, Verizon, and ask to be assigned a different phone number. (At this point, I assured her the fault was with Vonage, however; she would not back down. When I asked to speak to a supervisor, the call was disconnected).
At this point, I probably will be speaking to my attorney in the morning and beginning to send some demand letters to Vonage for correction of this issue as well as compensation for the inconvenience. Such letters could be followed with court action, if needed.
Unfortunately, when I began looking online, I found this was far from being an unusual situation with Vonage, many others have reported similar issues. Hopefully, they will clean up their act, as this does create some very inconvenient issues for existing and former customers.
In my case, when I spoke with the customer who had been given my number, he seemed fairly shocked and indicated that he would be contacting Vonage about the issue as well and, in all likelihood, cancelling his service. This is not of much relief to me as his phone rings constantly and the particular number he was given happens to be my emergency 24/7 on call number which is given to my customers so that they can reach me in an emergency situation.
I simply write this to warn the rest of you: Be careful with Vonage. Their number ports seem not to stick and, before long, they'll probably give your number out as well.
Comments:
Posted by dave53 on 2012-04-05:
Update: Since posting the above review, I have contacted Vonage via their Executive Response phone number (you can call this number, they promise to call back in 4 hours after you leave a message). 1-888-580-4020. For now, I am awaiting their call back.
I also have contacted an attorney who is looking into the issue as well. No word yet on when the issue will be resolved. As more events occur, I will share them here for anyone unlucky enough to find themselves in my situation.
I also have contacted an attorney who is looking into the issue as well. No word yet on when the issue will be resolved. As more events occur, I will share them here for anyone unlucky enough to find themselves in my situation.
Posted by Kris10 on 2012-04-05:
This sounds like a horrible mess. I hope everything gets sorted.
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