[X]
Write ReviewJump to 
1
Helpful
Votes
Votes
Suddenlink - High Fees for Changes
Complaint
Review by Linda in Texas on 2012-04-05
Rating: 
SANGER, TEXAS -- Suddenlink only has one phone number to call for everything. I called to discontinue the high speed internet service. I was transferred from one person to another for over 30 minutes before I was finished. Then when I got the next bill, I was charged $40.00 for changing my service. At no point was I informed there would be such a large fee for making a change.
I only have social security as my income and I was not prepared for such a large expense. Their fee is double the cost of the service that I discontinued. This is on top of their poor customer service by phone as well as service men that don't complete their work. The last time I had a service man come out I wound up having to call their customer service for them to walk me through completing the adjustments because their repairman left it incomplete.
I would not recomment Suddenlink to anyone, if you have a choice. I don't have a choice because of the decision of my apartments.
I only have social security as my income and I was not prepared for such a large expense. Their fee is double the cost of the service that I discontinued. This is on top of their poor customer service by phone as well as service men that don't complete their work. The last time I had a service man come out I wound up having to call their customer service for them to walk me through completing the adjustments because their repairman left it incomplete.
I would not recomment Suddenlink to anyone, if you have a choice. I don't have a choice because of the decision of my apartments.
Comments:
Posted by Alain on 2012-04-06:
Aside from bringing this to the attention of the apartments management, you can file an official complaint at https://www.oag.state.tx.us/consumer/complain.shtml
Posted by SuddenlinkAshley on 2012-04-06:
Hi Linda -- my name is Ashley, and I'm with Suddenlink. I'm very sorry to hear that your experience with us was less than exceptional. I would be happy to look into this matter of your account for you. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you.
Posted by Brad on 2012-05-14:
Suddenlink does not use .com extensions. They use .net. The above poster is most likely a phish or other such scammer.
Posted by Robert Deed on 2013-06-05:
Actually, Suddenlink does in fact own the suddenlink.com domain and I would be surprised if someone is phishing from their corporate domain unless something serious wrong is going on, suddenlink.net are the customer email address.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
