Bob's Discount Furniture - Bob's is the Worst Furniture Distributor on the PLANET!
Table Pick Up & Delivery - Complaint
NASHUA, NEW HAMPSHIRE -- Went to Bob's on March 10th to order some recliners. Was told that if I purchased the floor model color, I'd get them right away because they just needed to be shipped over from the warehouse & not actually made. I placed the order & made payment in full even though the so called "locked in" delivery date of April 7th wasn't so right away after all. Went to the Nashua store the next day to buy some tables to go with the chairs & was assured I could pick them up on Saturday the following week at the ditribution center in Nashua & there was no need to call to confirm. Took my rental truck over to pick up the tables. Stood there for over a half an hour & watched them load & unload two trucks with the wrong stuff. Also heard them call another customer & tell him to drive all the way back to return the chairs he took home because they belong to the other customer that was waiting there to pick them up. It took them 45 minutes to tell me the tables weren't there so I told them to just deliver them with the recliners free of charge on April 7th. I was told they couldn't do that & I'd have to go talk to a Manager at the Nashua store. Drove over to the store & spoke to a Manager who assured me that he would get the tables delivered at no additional cost as requested. Even received a confirmation call the same day. Next call comes in the Monday before expected delivery day & I'm told that the recliners won't be available until the end of the month & the tables aren't even scheduled for delivery. At this point, I have no choice but to cancel the order. A week later and another visit to the store after speaking to yet another useless Manager & I'm still waiting for my $2000 to be credited back to my charge card. No attempt toward customer satisfaction was made. I asked if I could send a bill for my time & rental truck expense loss & I was told no & "sorry about that, I guess we really screwed up!" Your time and aggravation is worth far more than the reduced price at Bob's. The unfortunate reality is, it's really BOOB'S Discount Furniture! I'd NEVER recommend them & suggest not wasting your valuable time attempting to do business with them.