Target - Bad Customer Service
Christy Fringe Moccasins - Complaint
HEADQUARTERS, MINNESOTA -- My mom had bought me a pair of Christy Fringe Moccasins for Christmas because I saw them on the site and loved them, I thought they would be perfect to wear to work since they look nice with dress pants and they would be comfortable as well. I had forgotten I had them for awhile and then decided to start wearing them at work. I am a receptionist and I pretty much sit at a desk all day, I don't do a whole lot of work on my feet or walking around constantly. I never wore them outside, I wore a different pair of shoes to work and then changed them. After two days of wearing them, I noticed that one of the slippers suddenly felt incredibly loose. After I examined it, I noticed that the stitching on the left side of the shoe had come apart. I bought the correct size and they fit fine, so I knew it wasn't a sizing issue. I also knew it wasn't from overuse, since it had only been 2 days! I went onto the Target website, I noticed that there were quite a few reviews for the same thing, at least 11 out of 16-17 people had the same issue as I had. My mom had to find the receipt and after she finally found it, I discovered that it was past the 90 days for returns, but given the circumstances, I figured they would make an exception, since it was obviously a common issue. Nope. I wrote Target's Guest Services from their website. The associate that wrote me back pretty much said "Nope, you're past your 90 days, sorry. Nothing we can do." I understand they have a return policy, but when your product is of poor quality and you have others who can verify it, you shouldn't argue with someone about returning them. I can't believe they are even still selling these, knowing that there have been so many with issues. I can only imagine how many others have had the same issue and not reported it. I would be so embarrasssed to have a company and to know that I had a product that was such poor quality. I believe that everyone who is experiencing issues with these should be able to return them with no hassles. They should have a recall for these. This is Target's problem and they have dealt with it in the worst way possible. They would rather argue with me rather than just give me my $20 and make me happy. I have sent a complaint to the Better Business Bureau and I will make sure to post this review everywhere I possibly can. I shop at Target more than any other store, but after this customer service, unfortunately I will not shop there again.