Orbitz - "Free" shore excursion for the cruise is not free
I just booked a Carnival cruise with Orbitz for a first time and have to tell you that Orbitz offer of "free shore excursion" is completely misleading to the customers.
I've been on many cruises before and booked several excursions but with other agencies and had NEVER been tricked like this.
First of all, the list of excursions is very different than Carnival offers (I found out it ONLY after booking a cruise with Orbitz, booking agent clearly told me to go on Carnival website (my reservation email clearly says the same) and pick a excursion I want and I did and it wasn't included in this offer). Second of all, it is not "free" it's $70.00 off, so if the excursion costs more than $70 you would have to pay extra. That I found out AFTER booking the cruise as well. And after I finally booked the excursion I wasn't really interested in because Orbitz didn't have any similar to what I've seen on Carnival: the ride to the place was NOT included. YOU MUST BE KIDDING ME! You couldn't organize a ride for $70 excursion? I go on the cruise by myself and I simply don't feel safe to get a taxi in a foreign county I don't speak the language. And you call it "free" excursion? Who knows how much more taxi ride is going to cost? It makes me wonder: if I get to the place who knows what other "surprises" I might experience? So I have to make a decision not to go at all.
Like I said I've booked several excursion with Carnival before: everything was VERY well organized, from the start to finish, no gimmicks, no hidden costs, to tricks and transportation was ALWAYS included in the cost of excursion!
If someone new will have this experience he/she might think that all cruises are so poorly organized but that's so not true. I wouldn't be coming back! No wonder Orbitz advertise that their excursions are less crowed. Who wants to experience this? Keep finding out what is not included as you go and you can't do anything about it?!
Thank God I haven't actually paid that $70 dollars, but I'm sure I'll NEVER book a cruise with Orbitz again! I have been completely fooled! This is how I feel about this experience!