Travelocity.com - Travelocity Sucks!!!!!!!!!
Hotel Reservations - Complaint
I helped my daughter with a trip to Chicago and we booked the hotel through Travelocity. I will NEVER USE them again nor will anybody I know or that they know. My 18 year old daughter got to the hotel in Chicago with her friend that was traveling with her, also 18, only to be told that they couldn't check into that hotel if they were under 21. Nowhere on any of the information that we had gotten from Travelocity did it say that they would have to be 21...
The people at the hotel were nice, but firm. They helped them find a close by hotel that they would be able to go to and contacted Travelocity, who just "refunded" my card for the payment they had collected from me. Great, except we needed them in a hotel right then not in the 7 to 10 business days they stated it would take for the refund to go through.
So then I called Travelocity myself. THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED BY FAR! I cannot believe that they are even in business with the way they treat their customers. After being put on hold for over 20 minutes, I hit a brick wall with the "customer service" representative I was talking to... So I asked for a supervisor... Put on hold for at least another 20 minutes. Came back on the line to tell me that all of the supervisors were busy (I bet they were) and put me on hold again for at least another 20 minutes. I was on hold with them for at least an hour and a half total. Never got to talk to a supervisor or get any help or any acknowledgement at all. Not only was the person that I was talking to obviously in another country, I could barely understand her English. If I'm calling from the United States I want to talk to someone that I can understand, and they should be in the same country that I am in. If you booked something and you were in Spain you should be able to talk to someone in Spain.
The person I did talk to tried to blame in on the hotel. My response is now and will always be, if I give YOU my money to do something I hold YOU responsible for making it right!!!