[X]
Write ReviewJump to 
8
Helpful
Votes
Votes
Straight Talk - Horrible Customer Service
Straight Talk Unlimited Phone and Plan - Complaint
Review by anettepowell on 2012-04-06
Rating: 
Straight Talk saves money, but if you have any problems with the phone or service you pay for it in down time, loss of phone number for up to 10 days while you get a new reconditioned and may or may not last phone to replace the one that died. My NoKia Smart Phone lasted about 34 days. It broke in the middle of a call. They say I must return the phone before they will replace it and will not overnight anything. I paid $149 for the phone. Their "processes" are maddening to anyone who is trying to efficient or use the phone for business.
While they advertise cost savings, and in this economy many are trying to save money, I would stay clear if you really need the phone. Just too much risk and their customer service is not understanding, instead very very frustrating when things go wrong.
While they advertise cost savings, and in this economy many are trying to save money, I would stay clear if you really need the phone. Just too much risk and their customer service is not understanding, instead very very frustrating when things go wrong.
Comments:
Posted by Alain on 2012-04-08:
Thank you for the review. A lot of bargain communications companies come at a cost of poor products and customer service.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
Recently Discussed:
- Buyer Beware - Straight Talk Unlimited
- Customer Service - cell phone
- If you buy a 30.00 card within 13 days all the minutes are gone, when you didn't use the phone. - telephone
- Straight talk sold at 3500 Walmarts advertise unlimited talk text & web but once you activate they tell you it's not unlimited web - Straight talk Wireless