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All Top Roofing - Illegal roof installation

Complaint
Review by ryanbarnett22 on 2012-04-06
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
LONGVIEW, WASHINGTON -- We had a roof installed a few years back that recently started leaking very bad and caused damage to the inside of our house. It was still under warranty. We notified the owner of All Top who wanted to come take a look at it. We let him go up and look at it and according to him it was done right but he wanted to send his workers out the next day to "tear into it". We were not comfortable with that and wanted to wait for the inspector our insurance company was sending out to take a look. (He sent one of his workers out here the next day anyways and we had to tell him to leave.) The inspector looked at the roof and said it was done completely wrong and the leak was definitely his fault. We then called the owner of All Top to let him know what the inspector said and he stated he was not responsible for any of the damage. We also spoke with someone from the city who stated it was illegal for him to come and "tear into the roof" without a permit. Again the next morning, two more of his workers came with a ladder and tools trying to climb on to our roof without our permission. We had to open the door and ask what they were doing. They stated they were here to fix the roof and argued with us. When we told them no one was fixing it without a permit they said they didn't need one. Concerned about them showing up to "tear into it" while we were gone, we called the city back to ask what we should do and were told to contact the police dept. We had 2 different roofing companies, a leak detection company, service masters and a claims adjuster come out to look at the issue and all 5 of them said the same thing, that it was done completely wrong and no one had seen a roof done like that before. We contacted All Tops insurance company who stated we would need to contact the owner and have him call to start the claim and they would cover it. After calling the owner to try and speak with him about it, he argued stating he was not responsible and not paying for anything and then hung up on us. After looking into the old papers we had from the roof, we realized they had never pulled permits in the beginning! If they had, an inspector would have most likely seen their mistakes and not passed it. We also had paid to have metal clippings put in and when we had taken a look at the roof we realized they had never even installed those. Now we will need to take them to small claims court to pay for a new roof and damage that was done to our room. I would not recommend this company to anyone.
Comments:2 Replies - Latest reply on 2012-04-07
Posted by trmn8r on 2012-04-06:
Yes, this sounds like a small claims issue. The owner sounds like a bonehead. I hope you receive the compensation that you deserve.

A professional can very quickly see when something has been done the wrong way. Bonehead said it was done right - that's frightening. Very helpful complaint.
Posted by yoke on 2012-04-07:
I have learned the hard way that when you get work done to your house ask the contractor to see the work permit they got from the town. When we had our roof done years ago I just assumed the contractor got the permit because they said they did and even charged us for it. They never got one. It the contractor is good they have no problem showing it to you. If they give you a hard time or an excuse why they don't have one then ask them to leave until they can show it.

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