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Greyhound Bus Lines - Unorganized Rude Attendants and Rude Disrespectful Bus Drivers
Complaint
Review by ldunn0020 on 2012-04-06
Rating: 
MONTGOMERY, ALABAMA -- On April 5,2012,I was on my way from Pensacola, Florida to Nashville, Tennessee. I arrived at the Pensacola bus station at 10 P.M. to purchase a ticket that was suppose to be $112.00, but ended up paying $133.00 because it was Easter. I reminded the bus attendant Easter wasn't till Sunday. I arrived at the Montgomery, Alabama bus station at 3:30am to wait for my bus going to Birmingham at 5am. I watched the rude attendant sell about 8 or 9 tickets for the same bus I was waiting for. We all lined up to board the bus, and when it came to the last 8 people, which I was one of, the bus driver says, my bus is full and I can't take anymore passengers. I said what the [snip] are the rest of us to do? His response was that's not his problem.
I was very upset, the attendant should not have sold any seats to that bus because it was already full. She rudely told me I would have to wait for the 10:15 bus or I could take a bus at 7:50 A.M. to Atlanta and then back to Nashville, a 5 hour delay in my trip. She then went on to say I needed to hurry up and decide which trip I was taking because she didn't have all day and she was getting off at 6.
I then expressed how upset I was about the un-organization and the delay in my trip, and she said if I didn't watch my mouth, I would not be going on a Greyhound bus period. I do not appreciate being talked to like I'm a nobody, nor threatened when the mistake was her fault to begin with.
No one apologized or tried to accommodate the passengers left behind. I will never travel Greyhound again. When I did get on the bus to Atlanta, that bus driver was also rude, nasty, a real [snip], and very unprofessional. He talked to all passengers like we were dogs.
Hey Greyhound, are you running a bus line to accommodate customers or your rude [snip] employees. Never again. I am not a racial person and I expect the same respect from black people.
I was very upset, the attendant should not have sold any seats to that bus because it was already full. She rudely told me I would have to wait for the 10:15 bus or I could take a bus at 7:50 A.M. to Atlanta and then back to Nashville, a 5 hour delay in my trip. She then went on to say I needed to hurry up and decide which trip I was taking because she didn't have all day and she was getting off at 6.
I then expressed how upset I was about the un-organization and the delay in my trip, and she said if I didn't watch my mouth, I would not be going on a Greyhound bus period. I do not appreciate being talked to like I'm a nobody, nor threatened when the mistake was her fault to begin with.
No one apologized or tried to accommodate the passengers left behind. I will never travel Greyhound again. When I did get on the bus to Atlanta, that bus driver was also rude, nasty, a real [snip], and very unprofessional. He talked to all passengers like we were dogs.
Hey Greyhound, are you running a bus line to accommodate customers or your rude [snip] employees. Never again. I am not a racial person and I expect the same respect from black people.
Comments:
Posted by trmn8r on 2012-04-06:
I'm not sure this has anything to do with race. Greyhound is first come, first served. It is very possible the CSR's don't know how full a bus is going to be.
That said, travelling Greyhound is a sobering experience under the best circumstances.
That said, travelling Greyhound is a sobering experience under the best circumstances.
Posted by Skye on 2012-04-07:
You can fill out an on line complaint directly to Greyhound at:
http://www.greyhound.com/en/CustomerAssistanceRequest.aspx
http://www.greyhound.com/en/CustomerAssistanceRequest.aspx
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