Empire Carpets - Beware of Empire Estimates
ARLINGTON, TEXAS -- Empire came out and gave me an estimate on builders grade carpet and laminate flooring...the cost was $4100.00...since they were the first bid that we received...we told the gentleman "Thank You but you are the first bid and I will check further." He got rather perturbed (and pushy). We stood our ground and he Lashed out, "What if I just drop the price by $1000.00?". He made his little calls to his office to see if it was OK. He came back with $3100.00 and still pushy.
Well we shopped around and had CC'S Carpet install PREMIUM Stainmaster Carpet and REAL Hardwood floors for $300.00 LESS.
SHAME on Empire and their fraudulent sales tactics. I will NEVER consider them EVER again.
Company Response on 4/9/2012:
It’s disappointing that you weren’t satisfied with your sales experience. We always want to provide our customers with outstanding customer service and ensure that they have a positive experience. We realize that you’ve gone with another company, but we’d still like to speak to you about your concerns learn more about your experience. If you’d be willing to, please call us at 888-588-2315 x4195 or email firstname.lastname@example.org. Thank you. Rebekah Clerk, National Customer Service Manager
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