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Conn's - Microwave Don't Work and Getting Run Around, Techs Coming Wrong Dates Wrong Address
Kitchenaid Microwave - Complaint
Review by richardg096326 on 2012-04-07
Rating: 
MESQUITE, TEXAS -- I am very displeased and upset. My microwave gave out and it hasn't been 8 months since I bought it.
When I initially called to report this, I was told a local company would call me. Service tech was for 3/24, I hear representative call out wrong address I corrected her 3 times and tech shows up wrong house, so I had to reschedule for 3/28. The tech comes out and states they can't fix it and will forward the information to whirlpool. I have no one calling back to give me an update, instead they are trying to schedule another tech and actually scheduling a date without my permission. In the meantime, I am calling and following up between conn's service and whirlpool, which should not be my job. I am the consumer, this should have been replaced per 1st tech that came out. Instead it's just dragging now. This last tech showed up on 4/7 and took my microwave. He said he would see what the problem is and get back with me sometime next week.
Meanwhile I have a gaping hole above my stove, looks very ugly not to mention having to go without a working microwave. I am at my witts end, I just want to either have this replaced or my account credited. I will say this, I will close this account once it gets resolved/paid out. I will never buy anything else from this company again. I have never experienced this in my life. Reps type your wrong address, while I am correcting them on the phone and still sends the tech to wrong address, again and again and again.
If it wouldn't be for me to go out there across the street today on 4/7 I would have probably missed this tech as well. I asked the tech, "are you here to service my microwave?" He states, "i'm told to go to 2625." I advised you are at the wrong address my address is across the street [snip]. So he follows me back across the street to my house. I can't even get a tech to come to the right address to service the [snip] thing to begin with and now they take the microwave.
I want to be compensated for the whole month i've gone without a microwave and want my account credited for my family being inconvenienced by this whole deal.
When I initially called to report this, I was told a local company would call me. Service tech was for 3/24, I hear representative call out wrong address I corrected her 3 times and tech shows up wrong house, so I had to reschedule for 3/28. The tech comes out and states they can't fix it and will forward the information to whirlpool. I have no one calling back to give me an update, instead they are trying to schedule another tech and actually scheduling a date without my permission. In the meantime, I am calling and following up between conn's service and whirlpool, which should not be my job. I am the consumer, this should have been replaced per 1st tech that came out. Instead it's just dragging now. This last tech showed up on 4/7 and took my microwave. He said he would see what the problem is and get back with me sometime next week.
Meanwhile I have a gaping hole above my stove, looks very ugly not to mention having to go without a working microwave. I am at my witts end, I just want to either have this replaced or my account credited. I will say this, I will close this account once it gets resolved/paid out. I will never buy anything else from this company again. I have never experienced this in my life. Reps type your wrong address, while I am correcting them on the phone and still sends the tech to wrong address, again and again and again.
If it wouldn't be for me to go out there across the street today on 4/7 I would have probably missed this tech as well. I asked the tech, "are you here to service my microwave?" He states, "i'm told to go to 2625." I advised you are at the wrong address my address is across the street [snip]. So he follows me back across the street to my house. I can't even get a tech to come to the right address to service the [snip] thing to begin with and now they take the microwave.
I want to be compensated for the whole month i've gone without a microwave and want my account credited for my family being inconvenienced by this whole deal.
Comments:
Posted by clutzycook on 2012-04-07:
Compensation for your inconvenience will happen on a cold day in Hades. At best, they'll give you a gift card to use in their store. At worst, they'll tell you to pound sand. But, if it can't be fixed, the lemon laws might apply. Otherwise you might have some recourse with a manufacturer's warranty. If they took your microwave and you don't end up getting a straight answer regarding its repair, you might be able to sue them in small claims court.
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