Ace Hardware Corporation - Refuses to Honor Promoted Special
50-% off Anniversary Promotion - Complaint
Resolution Update on 04/11/2012:
The manager of the store verified that the item was not on sale, and let us get the can opener.
CHEHALIS, WASHINGTON -- Ace Hardware sent me an email coupon advertising a fifty percent discount on any single item with a regular price of up to thirty dollars. I went to the Ace on S. Market N Chehalis, WA, found an electric can opener that was marked $23.99 and took it and my coupon to the register island. I was in line when a male employee opened the other register and said he could help me. when I presented the opener, he never missed a beat. Without looking anywhere or consulting any paperwork, he said the can opener was on sale already, so was not eligible for the special. I pointed out that there was no sale shelf tag on the can opener, and the price tag on the box was a regular price tag, not a sale tag. None of that had an effect, and he said it was not discountable. I picked up my credit card and coupon, I left the store, tossing back something to the effect that they would do anything to avoid giving a discount. I will have to give returning there a whole lot of thought.