Staples - Poor Customer Service
Sale Item - Complaint
KOKOMO, INDIANA -- I went to the Staples store in Kokomo, In on April 7th, 2012. It happened to be just before closing. I wanted to buy blank DVDs. I saw the Sony 100 piece priced at $29.99. When it was rung up, it was $62.xx. I said that was wrong. They it was right since the tag on the shelf was put out early and wasn't active until Monday. They offered what I consider their very inferior store brand since that was what was on sale. I refused and told them I wasn't happy and left the store. It would've been much easier to give me the sale price.
My problem with this entire mess is that the tags for the new sale should not have been put out before it was due to start. Apparently, the people at Staples feel this is an acceptable practice!
I don't like Staples. The store in Kokomo,IN is one where good customer service is the exception to the rule. I usually don't go there unless there is a sale as the prices are higher than most other stores.