Sprint PCS - Identity theft

fraud by sprint - Complaint

Review by tinateen on 2012-04-09

Rating:

I have had my phone with Sprint for almost 2 years. there was suppose to be a program to help keep people with Sprint since people are leaving Sprint, so the guy I spoke with told me he was going to set me up a payment arrangement and he really did sound like he worked there because he knew everything. I didn't give hime any info that would allow him authority to change my account. I thought my bill was due and so since at the time I didn't have a ride to pay wheni woke up one day it wasn't working I called Sprint and found out that this man had called them pretending to be my husband and got a phone sent to him in a whole different state than me and changed all my info. I believe he actually had my service switched for that 1/2 of a day because I can't check my voicemail and yet Sprint still haven't fixed this because I changed all my passwords and pins and that same damn day another phone was sent so I call Sprint and changed it all yet again and guess what hem dumb people allowed another phone to be sent and I called them again and ask how the hell they allow a phone to be sent to the same damn person/address and they say it takes 7 days to investigate but that doesn't excuse them allowing this guy total access to my account. they failed to protect my identity and I am looking for a lawyer because I believe I should be able to sue them for this.