Home Depot on line - Steer clear of drop ship orders requiring companies like ESTES
Limestone tiles - Complaint
VARIOUS, MARYLAND -- The material I ordered from Homedepot.com was not delivered as ordered, it should have been boxed with 5 tiles per box for 17 boxes at 79.90 a box. The limestone tiles were shipped on a pallet unboxed without anything in between the tiles. 27 broken out of 85 tiles were broken. Home Depot has made me wait(over 2 weeks now) for the shipping company ESTES to contact me to retrieve the material before I can get a credit. Nothing so far, I had to file a dispute with cc company in hopes of getting a credit. I did business with HOME DEPOT not ESTES. This is very poor on their part, I had to order replacement tiles and pay for them or lose the tile guy in mid-job. The replacement tiles were delivered in 2 ordered of 3 boxes each that were properly boxed and delivered undamaged by UPS.