SonGear - Charged But Never Received
Christmas Tee-Shirts - Complaint
CHICAGO, TEXAS -- On December 8, 2011, I ordered four Christmas tee-shirts from SonGear, an online Christian ministry company. While they charged my AmEx account immediately, they never sent my tees. I e-mailed the owner, Bob VanZandt, who apologized for the oversight and promised to mail them asap. After numerous e-mails, phone calls, and Facebook messages, I have had no response; nor have they credited my account. Yesterday, I received an e-mail from a company called Life With Jesus, obviously in cahoots with this same Bob VanZandt, advertising Mother's Day tees. After close inspection, I saw some of the same shirts SonGear sold, the "Life with Jesus is better" ones, and they are made by SonGear. I am at a total loss. AmEx would not handle this because I kept waiting for the shirts, thinking Bob would honor his commitment. 90 days passed before I contacted them.