Jennifer Leather - Stay Away ...
Living Room Set
PARAMUS, NEW JERSEY -- Bought a leather sofa/love set/chair in 2004 from the Upper West Side location. Within two years the leather was flaking off all three pieces. On-site repairs were made as a "courtesy." The pieces that were not repaired soon flaked as well. By 2010, the set was a hot mess.
After an awful experience with their corporate customer service, I visited this local retail store (we later moved to Bergen County, NJ) to see if they could help and possibly order replacement covers for the three components' back cushions (I offered to pay for them). Here's the skinny ... the representative shooed me out of the store and told me to call him. I called the number I was given (the store's number) and was not even given the opportunity to leave a message. Went back a couple weeks later and he said he'd call corporate to inquire about replacement components. I never received a call back from him. Went back to this store a third time and, well, he was disingenuous and unhelpful.
Bad furniture, even worse customer service. Spend a few more bucks elsewhere and get a better product with better service.