Jennifer Leather - Stay Away ...

Living Room Set
Review by brian67 on 2012-04-09
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
PARAMUS, NEW JERSEY -- Bought a leather sofa/love set/chair in 2004 from the Upper West Side location. Within two years the leather was flaking off all three pieces. On-site repairs were made as a "courtesy." The pieces that were not repaired soon flaked as well. By 2010, the set was a hot mess.

After an awful experience with their corporate customer service, I visited this local retail store (we later moved to Bergen County, NJ) to see if they could help and possibly order replacement covers for the three components' back cushions (I offered to pay for them). Here's the skinny ... the representative shooed me out of the store and told me to call him. I called the number I was given (the store's number) and was not even given the opportunity to leave a message. Went back a couple weeks later and he said he'd call corporate to inquire about replacement components. I never received a call back from him. Went back to this store a third time and, well, he was disingenuous and unhelpful.

Bad furniture, even worse customer service. Spend a few more bucks elsewhere and get a better product with better service.
Comments:1 Replies - Latest reply on 2012-04-10
Posted by Sharla Mane on 2012-04-10:
Whilst having a repair made once on our leather sectional - the technician informed me that at least once a year the couch is supposed to be rubbed down and massaged with a leather conditioner to keep it from drying out and cracking. The leather conditioner products are readily available at most finer retail stores.

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